Our quality management systems

Although Life Rehabilitation units were included in the Life Healthcare Group ISO 9001 multi-site certification, achieved in 2007, a decision was taken in 2009 to embark on a separate certification for the business, with an emphasis on specific rehabilitation processes and customer needs.

Life Rehabilitation has now achieved separate ISO 9001:2008 certification, making it the only certificated networked group of rehabilitation units in the country. This certification underpins Life Rehabilitation’s commitment and ability to provide its patients with world class rehabilitation services.

The following components of the quality system were developed and implemented:

  • Rehabilitation specific work procedures to address areas that are unique and different to the acute care business. These work procedures are reviewed and updated on an ongoing basis to ensure they continue to meet the needs of the business.
  • A rehabilitation specific scorecard, detailing rehabilitation specific performance with regards to the focus areas of the business, namely slips and falls and medication errors.
  • Enhancements to the established patient satisfaction tools to ensure effective measurement of satisfaction with the rehabilitation process.
  • A measurement and monitoring system for the above mentioned items.